A customer-centric mentality is reflected in a company's attitudes and behaviors. It's presence, or lack thereof, can ultimately strengthen, or weaken, customer relationships.
Our latest CX Pulse study on Voice of Customer has shown that, for the majority of customers who provide companies with their feedback via surveys, there is little to no attempt for follow-up with customers based on the feedback they provide.
Download our Voice of Customer infographic to discover more about what customers are saying about their experiences.
How you handle customer problems and complaints reflects the type of relationship you want with your customers.
- Lior Arussy